Accessibility Statement

We are committed to ensuring that our online store is accessible to everyone, including individuals with disabilities. We believe that all customers should be able to browse, shop, and interact with our website easily, regardless of ability or the technology they use to access it. Accessibility is an ongoing effort, and we continue to review and improve our site as part of that commitment.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the internationally recognized standard for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological limitations. Conformance to these guidelines is not a one-time achievement but an ongoing process, and we continually review our website to identify and address areas that can be improved.

Measures we take to support accessibility

We take a number of steps throughout the design and maintenance of our website to make it more usable for all visitors, including:

Visual design

  • Sufficient colour contrast between text and background to improve readability
  • Text that can be scaled or resized without loss of content or function
  • A clear, consistent layout that helps visitors understand where they are on the site

Content and structure

  • Meaningful alternative text for images, so their purpose can be understood by screen readers and other assistive technologies
  • Clear headings and a logical page structure to make content easier to navigate and understand
  • Plain, straightforward language wherever possible

Navigation and interaction

  • Keyboard operability, so that pages and features can be used without relying on a mouse

These measures reflect our current efforts, and we continue to look for ways to strengthen the accessibility of our website over time.

Known limitations

Despite our ongoing efforts, some parts of our website may not yet be fully accessible. This can be due to the limitations of third-party tools, content, or technologies used on the site. If you experience any difficulty accessing part of our store, please let us know using the contact details below so that we can look into it and work toward a solution.

Reporting accessibility issues

If you encounter any barriers while using our website, or if you need content or information provided in an alternative, accessible format, please contact us using either of the methods below:

We take accessibility feedback seriously. When you contact us, please describe the issue you encountered and, if possible, the page or feature involved, so that we can investigate and work to resolve it as promptly as we are able.

Ongoing commitment

Accessibility is an ongoing priority, not a fixed destination. As our website evolves, we will continue to review our content and design against the WCAG 2.1 Level AA guidelines and make adjustments where needed. This statement may be updated periodically to reflect those efforts.