Refund policy

At Linen Light, we want you to feel completely confident in every purchase. If something isn't quite right, our returns and refunds process is designed to be simple, fair, and fast. Please read the details below to understand your rights and the steps to follow.

Return Window

You may return your order within 30 days of the delivery date. No reason is required — if the item simply isn't right for you, you're welcome to send it back.

Eligibility Conditions

To be accepted, returned items must meet the following conditions:

  • The goods must be complete and returned in their original packaging.
  • All labels and protective films must remain attached and undamaged.
  • Hygiene items and sealed products cannot be returned once the seal has been opened.

How to Initiate a Return

Starting a return is straightforward. Simply follow these steps:

  1. Email us at contact@linenlight.shop with your order number and the item(s) you'd like to return.
  2. We will send you a return label within one business day of receiving your request.
  3. Repack the item(s) securely in their original packaging and attach the return label to the parcel.
  4. Drop the parcel off at your local postal office.

Once your return is on its way, keep your drop-off receipt until your refund or exchange has been confirmed.

Exchanges

If you'd prefer a different size or item rather than a refund, we're happy to help. Simply let us know your preference when you contact us, and we'll arrange the exchange as an alternative to a refund.

Refunds

Once your return is received and inspected, we will process your refund within 5 business days. Refunds are issued to your original payment method, which may include Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, or Google Pay, depending on how you originally paid. Please note that it may take your bank or card provider additional time to reflect the refund on your statement.

Return Shipping Costs

We cover the cost of return shipping, so you won't be charged for sending an eligible item back to us.

Warranty

Our products are backed by a 2-year warranty against manufacturing defects. If you believe an item you purchased is faulty, please contact us with your order number and a description of the issue so we can assist you.

Questions?

If you have any questions about your return, exchange, or refund, our team is here to help. Reach us by email at contact@linenlight.shop or by phone at +1 361 578 7446.