Privacy policy

1. Who We Are

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or place an order with us. The business responsible for the personal data described in this policy is:

Linen Light
210 Pecos Dr
77904 Victoria, United States
Email: contact@linenlight.shop
Phone: +13615787446

If you have any questions about this policy or how your information is handled, please contact us using the details above.

2. Information We Collect

We collect information about you in a few different ways, depending on how you interact with our site.

2.1 Information Collected When You Visit Our Site

When you browse our website, our server automatically and temporarily logs certain technical information, such as your IP address, the date and time of your visit, the page you requested, the referring page, and details about your browser and operating system. We use this information to keep our site secure, diagnose technical issues, and ensure it functions reliably.

2.2 Information Collected When You Place an Order

To process and fulfill an order, we collect the information necessary to complete the transaction, including your name, billing and shipping address, email address, phone number (optional), and payment details. This information allows us to confirm your order, arrange delivery, and provide any related customer support.

2.3 Information Collected When You Contact Us

If you reach out to us with a question, request, or complaint, we keep a record of the content of your message along with the contact details you provide, so that we can respond appropriately and maintain a record of our communications with you.

3. How We Use Your Information

We use the information described above only for the purposes for which it was collected: to operate and secure our website, to process and deliver your orders, and to respond to your questions and requests. We do not use your personal information for purposes unrelated to these unless we have a valid basis for doing so.

4. How We Share Your Information

We do not sell your personal information. We only share personal data with third parties in the following circumstances:

  • you have given us your explicit consent to share it;
  • sharing is necessary to fulfill our contract with you, such as passing your shipping details to a delivery provider or your payment details to a payment processor;
  • we are required to do so by law or in response to a valid legal request; or
  • we have a legitimate business interest in sharing the information, such as working with service providers who help us operate our site.

Any third party we share data with is only permitted to use it for the specific purpose for which it was provided.

5. Cookies

Our website uses cookies that are strictly necessary for it to function correctly, such as those that allow you to browse our catalog and complete a purchase. These necessary cookies are always active because the site cannot operate properly without them.

Optional cookies, such as those used for analytics or marketing purposes, are only placed on your device after you provide your consent through our cookie banner. You can manage or withdraw your consent for optional cookies at any time through your cookie settings.

6. Third-Party Services We Use

Our website is hosted on the Shopify platform, provided by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada. Shopify provides the infrastructure that allows us to sell our products and services to you.

Payments made on our site are handled by our configured third-party payment providers. We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, and Google Pay. When you make a payment, your payment details are processed directly by these providers, each of which maintains its own privacy policy governing how it collects and handles your information. We encourage you to review the privacy policy of the payment method you choose to use.

7. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information. Where applicable, these rights may include the ability to:

  • request access to the personal data we hold about you;
  • request correction of any inaccurate or incomplete data;
  • request deletion of your personal data;
  • request that we restrict how we process your data;
  • request a copy of your data in a portable format;
  • withdraw any consent you have previously given, at any time and without affecting the lawfulness of processing carried out before your withdrawal; and
  • lodge a complaint with the relevant government or regulatory authority in your jurisdiction if you believe your rights have not been respected.

8. Right to Object and How to Contact Us

Where we rely on a legitimate business interest to process your data, you have the right to object to that processing. To exercise any of the rights described in this policy, or if you have any questions about how we handle your personal information, please contact us at contact@linenlight.shop. We will respond to your request as promptly as possible.